Leading Swiss IT company

About Silberwal

COMPANY BACKGROUND
Silberwal International Group Switzerland was founded in 2001 by professionals with experience in Swisscom Global Sales.

Over more than 20 years, we have delivered telecom and enterprise IT solutions across Europe and international markets - acting as a system integrator, consultant and implementation partner.

This hands-on experience led to the development of our own software products, designed to solve real operational and commercial challenges.

WHAT WE DO
We design, implement and support software systems in two core areas:

  • Customer interaction, marketing operations and retention (ONYX)
  • Project and resource planning (PLASCH)


Our solutions are built for environments where operational control, data consistency, and scalability are critical.

POSITIONING
Silberwal is a software vendor and license holder with integration expertise

We combine:

  • proprietary software development
  • a partner-led delivery model
  • integration expertise
This allows us to deliver solutions that function reliably within existing business processes - not as isolated tools.

OUR PURPOSE
Whether your focus is on building stronger customer relationships - reducing churn, increasing sales, and moving beyond manual efforts - or on managing complex project operations with greater efficiency, we deliver the systems and expertise required to achieve it. We believe that technology should work for people, not the other way around. That is why we build software that is both powerful and practical, and why we partner closely with our clients from first conversation to long after go-live.

OUR PRESENCE
Headquartered in Switzerland, Silberwal operates across European and international markets. We have built our experience working with telecom and enterprise environments, delivered through a network of partners and local representatives

OPERATING MODEL
As the developer and license holder of ONYX and PLASCH, we remain directly involved in how our solutions are implemented and used - working together with our partner network.

We work with our clients and partners to:

  • define system architecture
  • configure solutions based on business logic
  • integrate with existing systems (CRM, ERP, data platforms)
  • support adoption at the operational level
From initial implementation to ongoing optimization - we stay involved.

INDUSTRIES
Being fully industry-agnostic, we serve clients across industries and regions worldwide. Our expertise spans diverse sectors - each with its own challenges and dynamics - allowing us to adapt our solutions and deliver consistent, measurable impact. We work with organizations in:

  • Telecom
  • Real Estate & Development
  • Hospitality
  • Healthcare
  • Entertainment & Leisure
  • Retail & E-commerce
Each implementation is adapted to industry-specific requirements and constraints.

BUSINESS APPROACH
Inspired by old-school business principles, we believe in the value of “triple-win” customer interaction - where every solution is designed to create value across three dimensions:

YOU- your growth, efficiency, and measurable results
US - long-term collaboration with clients and partners, expertise, and shared success
WORLD- sustainable impact, ecosystem value and responsible growth

and an individual approach to every business engagement.
Our goal is simple: to equip our clients with the tools, expertise, and support they need to achieve sustainable, measurable results - while ensuring that technology serves people, not the other way around

Our solutions

PLASCH:
Plasch - project and resource planning tool
Plasch helps teamsplan projects and allocate people realistically- so work stays balanced, deadlines predictable and priorities visible.

With Plasch, teams can:
  • See who is doing what, when and at what capacity
  • Align projects with real team availability
  • Spot overloads and risks before they become problems
  • Plan once - adjust continuously as work changes
Used on its own or alongside Jira, Plasch becomes the planning layer that most teams are missing.
Explore Plasch

ONYX:

Onyx - Four modules. One marketing system.

ONYX is a cross-industry marketing platform that adapts to your business logic, automates marketing end to end, and turns customer data into measurable growth.

  • Campaigning
Not campaigns.
Control over actions.

Campaigning in ONYX is where business logic turns into execution - deciding what happens, to whom and when, across the entire customer lifecycle.

  • Loyalty & Bonus Programs
Not points.
Reasons to stay.

A living incentive system where value is earned, exchanged and felt - by customers, partners and the business at the same time.

  • AI Analytics
Not reports.
Right direction. AI that finds signals, explains behavior, and guides decisions - before problems appear.

Contact us

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